FAQ's


 Our products are handmade in fresh small batches. If you have any questions please feel free to email us at  nybathhouse@gmail.com

HOW LONG DOES IT TAKE TO SHIP MY ORDER?

Since items are made fresh(excluding soap bars) orders may ship anywhere from 4 days - 2 weeks, however sometimes orders may ship within 72 hours. Selected products are packaged in bubble wrap to ensure it gets to you safely in one piece. Less fragile products are packed in a box with peanuts.

CAN I CANCEL MY ORDER?

Yes! You can cancel your order if it has not been shipped. If you have placed a custom order or your item was shipped you cannot cancel your order.

CAN I RETURN?

Do to the nature of these products we do not accept returns. If you have a problem with your order please contact us and we will be happy to work it out. 

DO YOU OFFER WHOLESALE?

We do many wholesale orders providing 40% off retail with a minimum order of $200. Please make a regular user account & contact us for a wholesale code. Orders may take 1-4 weeks depending on what's available. Please email Info@Nybathhouse.com.

Please note that bundle deals, gift sets and sale items are not eligible for wholesale orders. Example: 3 bath bombs for $9.00 or 12 bath bombs for $34.95 are not eligible for wholesale orders. Free items will not be included in your order.

*Wholesale orders placed after November 15th 2017 will not be shipped until 2018 *

DO YOU TAKE CUSTOM ORDERS?

Yes! We have done many custom orders for spa parties, birthdays, baby showers, weddings & more. If you would like us to customize something for you please email us at Info@Newyorksbathhouse.com and tell us what your looking for.

WHAT IS YOUR SOAP MADE OUT OF?

We use a variety of luxurious oils and butters. To color our soaps we use natural colored cosmetic grade micas. If you have nut allergies please read the ingredients before using them, we have formulated some soap bars that doesn't contain sweet almond oil.

HOW DO I USE A CUPCAKE BATH BOMB?

Our cupcake bath bombs are super special! The icing makes a bubble bath! Simply take off top of the cupcake and hold the icing under running water and watch the bubbles build up! Remove paper cup from bottom half and place it in the tub.

DO YOU TEST ON ANIMALS?

No, we are against animal testing. All of our products are cruelty free and vegan friendly. Your purchase helps contribute to monthly donations to Hope For Paws Animal Rescue.